Luupd Pty Ltd ("Luupd," "we," "our," or "us") is committed to providing a fair and transparent refund and cancellation process. This policy explains how refunds and cancellations are handled for purchases made through the Luupd app.

1. Refund Eligibility

• •Refunds are available for accidental duplicate purchases or technical errors.
• •Refund requests must be submitted within 7 days of the transaction.
• •Content already accessed or consumed may not be eligible unless proven defective.

2. How to Request a Refund

• •Contact our support team via support@luupd.digital.
• •Provide your transaction ID, date of purchase, and reason for the request.
• •Refunds are processed back to the original payment method.

3. Subscription Cancellations

• •Subscriptions can be cancelled at any time via the Luupd app.
• •Cancellation takes effect at the end of the current billing cycle.
• •No penalties or hidden fees apply.

4. Event & Ticket Purchases

• •Refunds for ticketed events are subject to the organizer's policy.
• •Luupd facilitates refunds only if the event is cancelled or rescheduled.

5. Exceptions

• •Refunds are not provided for user dissatisfaction with content unless it violates Luupd's policies.
• •Fraudulent activity may result in denial of refund and account suspension.

Luupd's refund and cancellation policy ensures fairness while protecting creators and audiences.